WHAT can be returned?
We offer a 100% customer satisfaction guarantee on all of our products. If you change your mind you can return your item as long as it has not been used and is in its’ original packaging.

WHEN do items need to be returned by?
We offer a 30 day money back guarantee on all of our products. If you have changed your mind we will refund you within 14 days of receipt of your goods

WHERE do items need to be returned to?
We are located at 289 Mooloolaba Road, Buderim Queensland 4556, AUSTRALIA. All returns need to be posted here. Please contact us at enquiries@tm-essentials.com.au prior to returning goods.

HOW do customers return items?
If you would like to return an item to us or you have received faulty goods, please contact us on enquiries@tm-essentials.com.au.

SHIPPING for returns?
If you wish to return an item because you have changed your mind, you will need to pay the cost of shipping to return it. We will issue you with a refund withing 14 days to the full value of your initial purchase. If you have a faulty item, please contact us for a resolution.

PACKING materials?
Items must be in their original packaging with tags for returns.