Shipping Policy

Our Australian customers get FAST, FREE SHIPPING on all orders with Australia Post and Startrack.

We offer expedited Australia Post Express Shipping to addresses in Australia starting at A$19.95 for small parcels up to and up to A$39.95 for larger orders.

We ship to New Zealand starting from A$14.95 for small orders and up to $39.95 for large orders. If you order weighs greater than 10kg and does not show in the checkout for shipping, please contact us for a quote.

We typically ship within 1-2 business days from when you place your order.

We aim to dispatch orders with Express Shipping on the same business day of order placement where the order is received before 1pm AEST. 

International Orders are sent using Australia Post and their local partners. We charge only what Australia Post and their partners charge us.

How We Ship
We ship via all major carriers, including Australia Post, Startrack, New Zealand Post and various freight carriers.

TM Essentials will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.

Standard Shipping
In most cases, you will receive your order within 3-10 working days. Deliveries to Western Australia and remote areas of Australia may take 10-14 working days using ground delivery.

Orders with Express Shipping are dispatched using Australia Post eParcel Express and are subject to their delivery time frames which is normally 1 - 2 business days after dispatch.

To estimate the length of time for your delivery, please follow this link to Australia Post's website. We ship from Darra, Qld, 4076.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Shipping Delays
We will notify you via email if your order is unexpectedly delayed. We will send an email that will indicate a new ship date for your order.

We do not provide refunds for orders due to delays caused by the freight carrier. TM Essentials will resend any parcels that have been lost in transit.

We do not refund any shipping fees paid as a result of carrier delays.

Refused Delivery Package
For items returned to sender due to “undeliverable as addressed” or “insufficient address” shown on the tracking status, TM Essentials will issue a refund minus postage and handling charge once the item is returned to our office, generally A$16.95.

We reserve the right to charge you for the initial cost of our postage.

Order discrepancy
If you’re claiming an order discrepancy, please contact us within 48 hours for assistance. Any inquiries past this time frame is unreasonable for us to accommodate.

Signature on Delivery
Most of our shipments require signature on delivery. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package.

For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address.

Please note, if you choose this option, goods may be left with reception or the Mail Room. Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package.

Can you Deliver to Multiple Addresses?
No, we are unable to split shipments. You will need to create multiple orders if you wish to send to more than one address.