365 Day Returns

For exchanges for change of mind purchases or incorrect choice, TM Essentials will exchange or refund any undamaged item only if returned within 365 days of purchase, and as long as the purchased is returned in its original condition including its packaging.

Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk. If you wish to exchange, please note that a separate shipping fee to send the exchanged item may apply.

How Do I Make A Return?

Step 1: Contact TM Essentials to Request a Return Authorisation and discuss your return options. For change of mind, we charge a fee of $19.95 (5kgs below) and $29.95 (5kgs up) to cover the cost of return postage. Returns only available within Australia.

Email : enquiries@tm-essentials.com.au

Step 2: Once authorised, a staff member will provide the return address. Package unused items in original packaging and complete the following information on a blank sheet of paper. Be sure to include this on the packaging. 

-The order number

-The reason for the return

-Your day time phone number

Step 3: Visit your nearest Australia Post outlet to send the parcel. Once received you will be contacted in regards to your request.

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by either reimbursing your credit card, PayPal account, or transfer money into your bank account. Please allow up to 3-5 Business days for your return to be processed.